Being a Change Agent with April K Mills (Welcome to PNSQC Live Blog Stream)

Hello all, and welcome to PNSQC, coming at you from Portland State University Place Hotel and Conference Center. Some of you may be hearing concerning things coming from Portland and having been here for two days now in real time, it is absolutely quiet and normal here (though I must confess that the media I have seen of protests with people in frog and chicken suits, I love how absolutely unserious Portland is. We literally started the conference with "The Beat Goes On" marching band (I will upload and link media when I get the chance).

Everyone is a Change Agent

Our first talk/keynote today is coming from April K. Mills, and her talk is "Everyone is a Change Agent". I had a chance to discuss this wth April in our PNSQChronicles vidcast (will link here later), but the key point here is that change agents don't have to be high-power, in-charge people. Every one of us has the capability, and I'd argue the responsibility, to be the change agents our organizations need. To borrow from an idea I agree with a great deal, "everyone needs to stand for something, even if doing so means we have to stand alone".

One of the ideas that April is recommending we start right now to do and be a change agent is to stand against and fight the spread of "AI Slop." How many of us have found ourselves literally struggling with and drowning in AI-generated content in our organizations that seems to say a bunch but doesn't really mean anything? I have run into this a fair bit in social media, but it is absolutely creeping into publications and corporate marketing missives. I saw a person online coin a phrase I have now started using: "AI;DR".

Note: I use this when I am seeing obvious AI output that has been generated, reads as completely soulless, and you can see that much of it is not factual or is genuinely wrong in various areas. In these cases, I do believe that announcing "AI;DR" is an excellent response.

YouTube: PNSQChronicles episode with April K. Mills

One of the things I have always appreciated (and I'm quoting Matt Heusser is the wording here) when I come to conferences like PNSQC is that I am not looking to upend the entire world with everything I learned. First of all, it's not practical, and second, systems are developed over time, and there may well be entrenched interests to overcome. Thus, it's not practical to come back from a conference with everything under the sun to overturn everything we do. Instead, we need to find a few areas that we can implement and do so without needing permission to do those things. All of us can do that. We find a way to add a new approach, process, or method based on what we learned, and then, in a few weeks or months, when people are curious as to how we have made key improvements, we can then say/demonstrate what we have been doing. There may be varying barriers to exactly how much we can do in certain areas, but we can all do something in a different way. 

When we can implement an under-the-radar change, it's often a good idea to try it out quietly and see if the change is worth pursuing. Often, we can determine pretty quickly if our brilliant idea may not be so brilliant (or at least we discover the key contexts that help explain why we haven't tried doing this before). Make no mistake, that in and of itself is often a valuable exercise. 

Sometimes the best question we can ask is "Why?" There is an idea called the "Power Paradox" that comes from the idea that people can only do so much because they don't have the power to make changes. We hear that in politics and senior management all the time. If only we could get the people at the top to agree with us and make the changes necessary. Truth be told, we don't always need to do that, and sometimes, the best way to break down that false assumption of power is to ask why we do something (strategically, don't become the kid in the back seat asking, "Are we there yet?" every five minutes). By asking "Why?" at strategic times, we may not sway the people at the top, but we may get more of us at lower levels to also ask why, and if more of us start asking why, that often triggers those higher up to realize that this is an issue that is not serving the people it intends to. Sometimes it takes more than just asking why, but strategic action often starts from just that question.

Key Takeaway: Being a change agent doesn't have to be a major initiative, and we don't have to reinvent the wheel to be a change agent. We don't need to have the right boss, with the right budget, with the right revenue, at the right time to make changes. Often, we can make changes just by trying to do some different things, and often, we can do them without having to ask permission to do so. Start there first and work your way up :).